Complete the Operations Section of a Claim

To complete the operations information for a claim on the Edit/Create Warranty Claim page:

In the Operation Code field, type the six-character operation code that specifies the type of repair performed.
Note: If you don't know the code, perform an operation code lookup.
Note: DBS displays the operation code description.
In the Req Hrs (Requested Hours) field, type the flat rate time for the operation code.
Note: Flat rate time is the amount of time the dealer is allowed to perform a specific operation.
In the Req Amt (Requested amount) field, type the requested monetary labor amount.
Click the Add icon.
Note: DBS populates the Coverage 1 Code and Amt fields. By default, the Coverage 1 Code is the coverage code you selected in the Claim Information section, and the Coverage 1 Amt is the amount you requested in the Requested Amount field. You can edit these fields as needed.

Complete the Operations Section of a Claim

Tip

To update the total amount of the claim, in the upper-right of the Summary section, click the Refresh Claim Total link.

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The Sub (Sublet) field displays a default value of "N". A value of "Y" indicates this operation or labor was outsourced to a third party.

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The DTC (Diagnostic Test Code) field indicates if you need to provide the DTC code. You can also click in the DTC field at any time to set a DTC code regardless of the operations code you entered.

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The PO (Primary Operation) checkbox indicates that the selected operation is set as the primary operation. If you selected the line type "PO" in the Claim Information section, you must select at least one operation as a primary operation.

Complete the Operations Section of a Claim

To complete the operations information for a claim on the Edit/Create Warranty Claim page:

In the Operation Code field, type the six-character operation code that specifies the type of repair performed.
Note: If you don't know the code, perform an operation code lookup.
Note: DBS displays the operation code description.
In the Req Hrs (Requested Hours) field, type the flat rate time for the operation code.
Note: Flat rate time is the amount of time the dealer is allowed to perform a specific operation.
In the Req Amt (Requested amount) field, type the requested monetary labor amount.
Click the Add icon.
Note: DBS populates the Coverage 1 Code and Amt fields. By default, the Coverage 1 Code is the coverage code you selected in the Claim Information section, and the Coverage 1 Amt is the amount you requested in the Requested Amount field. You can edit these fields as needed.

Tip

To update the total amount of the claim, in the upper-right of the Summary section, click the Refresh Claim Total link.

Tip

The Sub (Sublet) field displays a default value of "N". A value of "Y" indicates this operation or labor was outsourced to a third party.

Tip

The DTC (Diagnostic Test Code) field indicates if you need to provide the DTC code. You can also click in the DTC field at any time to set a DTC code regardless of the operations code you entered.

Tip

Complete the Operations Section of a Claim

To complete the operations information for a claim:

	In the Operations Code field, type the applicable operation code. Note: The operation code is a six-character code that specifies the type of repair performed. Note: If you don't know the code, perform an operation code lookup.
	In the Req Hrs (Requested Hours) field, type the flat rate time for the operation code. Note: Flat rate time is the amount of time the dealer is allowed to perform a specific operation.
	In the Req Amt (Requested amount) field, type the requested monetary labor amount.
	Click the Add icon. Note: DBS populates the Coverage 1 Code and Amt fields. By default, the Coverage 1 Code is the coverage code you selected in the Claim Information section, and the Coverage 1 Amt is the amount you requested in the Requested Amount field. You can edit these fields as needed. Click here for information on how to edit an operation. Click here for information on how to add or edit the DTC of an operation. Click here for information on how to add or edit the technician of an operation. Click here for information on how to delete an operation.

Tip

To update the total amount of the claim, in the upper-right of the Summary section, click the Refresh Claim Total link.

Tip

The Sub (Sublet) field displays a default value of "N". A value of "Y" indicates this operation or labor was outsourced to a third party.

Tip

The DTC (Diagnostic Test Code) field indicates if you need to provide the DTC code. You can also click in the DTC field at any time to set a DTC code regardless of the operations code you entered.

Tip

The PO (Primary Operation) checkbox indicates that the selected operation is set as the primary operation. If the line type in the Claim Information section is PO, then select the PO checkbox for the operation code. You may need to scroll right to view the checkbox.

Tip

You can select only one operation as a primary operation. If you have more than one line item, you can click in the PO checkbox to change your selection of a primary operation. If you selected the line type PO in the Claim Information section, you must select at least one operation as a primary operation.

Tip

After a warranty claim is processed, you will see the requested, determined, and adjusted amounts for operations in the Summary section. You cannot edit the information in these fields.