Complete the Expenses Section of a Claim
To complete the Expenses section of a claim on either the Edit/Create Warranty Claim page or the Quick Entry Warranty Claim page:
- From the Exp Code-Exp Description drop-down list, select an expense code.
Note: Depending on the expense code, DBS displays a window for additional information. Enter the expense details and then click the Add button to add the expense. When you have finished adding expense details, click the Save button.
Note: DBS adds the expense to the list area.
- In the Requested Amount field, type the requested monetary expense amount.
- Click the Add icon to add the expense to the list of expenses.
Note: DBS populates the Coverage 1 Code and Amt fields. By default, the Coverage 1 Code is the coverage code you had selected in the Claim Information section and Coverage 1 Amt is the amount you requested in the Requested Amount field. You can edit these fields as needed.
Note: Click here for instructions to complete the Comments section of a claim.
Complete the Expenses Section of a Claim
To complete the Expenses section of a claim:
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From the Exp Code-Exp Description drop-down list, select an expense code. Note: Depending on the expense code, DBS displays a window for additional information. Enter the expense details and click the Add button to add the expense. When you have finished adding expense details, click the Save button. Note: DBS adds the expense to the list area.
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In the Requested Amount field, type the requested monetary expense amount.
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Click the Add icon to add the expense to the list of expenses. Note: DBS populates the Coverage 1 Code and Amt fields. By default, the Coverage 1 Code is the coverage code you had selected in the Claim Information section and Coverage 1 Amt is the amount you requested in the Requested Amount field. You can edit these fields as needed.
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Edit Information for Expenses
To edit information for expenses:
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Move your mouse pointer over the Action icon for the line you want to edit.
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From the Action menu, select the Edit Line option and make any necessary changes to the selected line. Note: Depending on the expense code, DBS additionally provides the Edit Rental or Edit VOR option in the Action menu. Select either of these options to make changes to the rental or VOR expense information.
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To split payment for an expense using different expense codes, update the Code and Amt fields for Coverage 1, Coverage 2, and Coverage 3 as applicable. Note: The payment amounts split among the Coverage Amt fields must be equal to the requested amount in the Req Amt field.
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To save your changes to the expense line, move your mouse pointer over the Action icon.
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From the Action menu, select the Save option.
Note: In the Summary section of the claim, you may need to click the Refresh Claim Total link to see the updated expense amounts.
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Note: Click here for instructions to complete the Comments section of a claim.