View the Claim Activity Section of a Claim
To view claim activity for a warranty claim:
- Click a column title to sort information in the column.
- Click an RO link to view the corresponding repair order (RO) associated with the claim.
Note: You cannot view an RO created by another dealer.
Note: One RO can have multiple warranty claims associated with it.
Note: One RO job line can have only one warranty claim associated with it.
- As applicable, move your mouse pointer over a code in the PFP/PO column to read the corresponding description.
Note: The PFP/PO column displays the Primary Failed Part code or Primary Operation code associated with the claim line.
View the Claim Activity Section of a Claim
In the Claim Activity section, to view claim activity for a vehicle:
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Click a column title to sort information in the column.
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Click an RO link to view the corresponding repair order (RO) associated with the claim. Note: You cannot view an RO created by another dealer. Note: One RO can have multiple warranty claims associated with it. Note: One RO job line can have only one warranty claim associated with it.
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As applicable, move your mouse pointer over a code in the PFP/PO column to read the corresponding description. Note: The PFP/PO column displays the Primary Failed Part or Primary Operation code associated with the claim line.
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Additional Notes:
- You can view claim activity on any of the following pages: Edit/Create Warranty Claim, Quick Entry Warranty Claim, and View Warranty Claim.
- The claims displayed in the Claim Activity section are within 90 days of the warranty claim status date.
- The Close Date is the same as the RO close date in the Claim Information section.