You can add a new claim line to a repair order from the Edit/Create Warranty Claim page, Quick Entry Warranty Claim page, Express Entry Warranty Claim page, or View Warranty Claim page.

To add a new claim line to a repair order: 

1. At the bottom of the page, click the New Claim Line button.
2. In the Line Number field, type the appropriate RO line number.
3. Complete the following sections of the claim. Click the links below for instructions on how to complete/view these sections.
   

   Claim Information Parts Operations Expenses Comments

4. Click the Save button to save your changes, or click the Cancel button to close without saving.
   Note: You can save a warranty claim with warnings and error messages.
   Note: DBS updates the claim status when you save the claim.

You can add a new claim line to an RO regardless of the status of a claim.

• About Warranty Claims: What You Need to Know
• Batch Validate a Warranty Claim
• Complete the Claim Information Section of a Claim
• Complete the Comments Section of a Claim
• Complete the Customer Section of a Claim
• Complete the Expenses Section of a Claim
• Complete the Operations Section of a Claim
• Complete the Parts Section of a Claim
• Complete the Summary Section of a Claim
• Delete a Warranty Claim
• Look Up a Part
• Look Up an Operation Code
• Print a Warranty Claim
• Submit a Warranty Claim
• Use the Quick Jump Menu in a Warranty Claim
• Validate a Warranty Claim
• View a Repair Order for a Warranty Claim
• View DCAL
• View NSH for a Warranty Claim
• View Repair Order from Edit/Create Warranty Claim Page
• View the Claim Activity Section of a Claim
• View the Claim History Section of a Claim