Edit or Create Warranty Claim Workflow

Edit or Create Warranty Claims Workflow

Click a task in the diagram to navigate to the instructions to perform the task. After reviewing the instructions, use the Back arrow in the navigation bar to return to this workflow

Description

The diagram illustrates the workflow for creating and editing claims.

Related Workflows

The following workflows may have one or more tasks in common with the Manage Warranty Claims Workflow or View Warranty Claims Workflow.

Look Up an Operation Code

To look up an operation (Op) code:

At the end of the Operation Code field, click the Lookup icon.
Note: An Infiniti Search page opens. The model information from the warranty claim is carried over from the Edit/Create Warranty Claim page.
Follow the external application instructions for finding the operation code.

Look Up an Op Code

To look up an operation (Op) code:

	At the end of the Operation Code field, click the Lookup icon. Note: An Infiniti Search page opens. The model information from the warranty claim is carried over from the Edit/Create Warranty Claim page.
	Select the Operation Code radio button.
	Click the Search button.

To look up an Operation (Op) Code:

	At the end of the Operation Code field, click the Lookup icon. Note: The NCI Warranty external site opens prompting you to log on. You must be registered in the Nissan University to log on to the NCI Warranty site.
	In the User Name field, type your user name.
	In the Password field, type your password.
	Click the Log In button. Note: You are now logged on to the NCI Warranty application.
	Follow the steps from your dealership to select the appropriate operation code and return to DBS.