Edit or Create Warranty Claims Workflow
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Click a task in the diagram to navigate to the instructions to perform the task. After reviewing the instructions, use the Back arrow in the navigation bar to return to this workflow
Description
The diagram illustrates the workflow for creating and editing claims.
Related Workflows
The following workflows may have one or more tasks in common with the Manage Warranty Claims Workflow or View Warranty Claims Workflow.
To view claim activity for a warranty claim:
- Click a column title to sort information in the column.
- Click an RO link to view the corresponding repair order (RO) associated with the claim.
Note: You cannot view an RO created by another dealer.
Note: One RO can have multiple warranty claims associated with it.
Note: One RO job line can have only one warranty claim associated with it. - As applicable, move your mouse pointer over a code in the PFP/PO column to read the corresponding description.
Note: The PFP/PO column displays the Primary Failed Part code or Primary Operation code associated with the claim line.
- Add New Claim Line from Quick Entry Warranty Claim Page
- Add New Claim Line to a Repair Order
- Batch Validate a Warranty Claim
- Complete the Claim Information Section of a Claim
- Complete the Comments Section of a Claim
- Complete the Customer Section of a Claim
- Complete the Expenses Section of a Claim
- Complete the Operations Section of a Claim
- Complete the Parts Section of a Claim
- Complete the Summary Section of a Claim
- Look Up a Part
- Look Up an Operation Code
- Print a Warranty Claim
- Submit a Warranty Claim
- Use the Quick Jump Menu in a Warranty Claim
- Validate a Warranty Claim
- View a Repair Order for a Warranty Claim
- View NSH for a Warranty Claim
- View Repair Order from Edit/Create Warranty Claim Page
- View the Claim History Section of a Claim
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You can view claim activity on any of the following pages: Edit/Create Warranty Claim, Quick Entry Warranty Claim, and View Warranty Claim. |
View the Claim Activity Section of a Claim
In the Claim Activity section, to view claim activity for a vehicle:
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Click a column title to sort information in the column. |
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Click an RO link to view the corresponding repair order (RO) associated with the claim. |
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As applicable, move your mouse pointer over a code in the PFP/PO column to read the corresponding description. |
Additional Notes:
- You can view claim activity on any of the following pages: Edit/Create Warranty Claim, Quick Entry Warranty Claim, and View Warranty Claim.
- The claims displayed in the Claim Activity section are within 90 days of the warranty claim status date.
- The Close Date is the same as the RO close date in the Claim Information section.