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Edit a Warranty Claim

  • How To
  • Step by Step

Edit a Warranty Claim

To edit a warranty claim:

n1

The Edit/Create Warranty Claim page displays a Quick Jump menu on the left-hand side of the page. Use the Quick Jump menu to jump from section to section without scrolling. Click here for instructions to use the Quick Jump menu.
Note: The number beside the section name refers to the number of warnings or errors in that section.

n2

Complete the following sections of the claim. Click the links below for instructions on how to complete/view these sections.

  • Summary
  • Claim Information
  • Parts
  • Operations
  • Expenses
  • Comments
  • Customer
  • Claim Activity (View Only)
  • History (View Only)
  • Summary
  • Claim Information
  • Parts
  • Operations
  • Expenses
  • Comments
  • Customer
  • Claim Activity (View Only)
  • History (View Only)

n3

Click the Save button.
Note: You can save a warranty claim with warnings and error messages, and update the claim at a later time.
Note: DBS updates the claim status when you save the claim.

Navigate Using Quick Keys

Use the quick keys below to navigate the sections of a warranty claim.

  • CTRL+2 = Claim Info
  • CTRL+3 = Parts
  • CTRL+4 = Operations
  • CTRL+5 = Expenses
  • CTRL+6 = Comments
  • CTRL+7 = Customer

Tip

You can only edit claims that have a New, Open, Warning, Error, Rejected, or Suspended-Dealer status.

Tip

Fields that are dimmed are unavailable.

Edit a Warranty Claim

  • How To
  • Step by Step

Edit a Warranty Claim

To edit a warranty claim:

  1. Select the claim you want to edit.
  2. Move your mouse pointer over the Action icon.
  3. From the Action menu, select the Edit Claim option.
  4. Complete the following sections of the claim. Click the links below for instructions on how to complete/view these sections.
    • Summary
    • Claim Information
    • Parts
    • Operations
    • Expenses
    • Comments
    • Customer
    • Claim Activity (View Only)
    • History (View Only)
    • Summary
    • Claim Information
    • Parts
    • Operations
    • Expenses
    • Comments
    • Customer
    • Claim Activity (View Only)
    • History (View Only)
  5. Click the Save button to save your changes, or click the Cancel button to close without saving.
    Note: You can save a warranty claim with warnings and error messages.
    Note: DBS updates the claim status when you save the claim.

  • About Warranty Claims: What You Need to Know
  • Complete the Claim Information Section of a Claim
  • Complete the Comments Section of a Claim
  • Complete the Customer Section of a Claim
  • Complete the Expenses Section of a Claim
  • Complete the Operations Section of a Claim
  • Complete the Parts Section of a Claim
  • Complete the Summary Section of a Claim
  • Look Up a Part
  • Look Up an Operation Code
  • Submit a Warranty Claim
  • Validate a Warranty Claim
  • View DCAL
  • View NSH for a Warranty Claim
  • View Repair Order from Edit/Create Warranty Claim Page
  • View the Claim Activity Section of a Claim
  • View the Claim History Section of a Claim

Edit a Warranty Claim

To edit a warranty claim:

n1

The Edit/Create Warranty Claim page displays a Quick Jump menu on the left-hand side of the page. Use the Quick Jump menu to jump from section to section without scrolling. Click here for instructions to use the Quick Jump menu.
Note: The number beside the section name refers to the number of warnings or errors in that section.

n2

Complete the following sections of the claim. Click the links below for instructions on how to complete/view these sections.

  • Summary
  • Claim Information
  • Parts
  • Operations
  • Expenses
  • Comments
  • Customer
  • Claim Activity (View Only)
  • History (View Only)
  • Summary
  • Claim Information
  • Parts
  • Operations
  • Expenses
  • Comments
  • Customer
  • Claim Activity (View Only)
  • History (View Only)

n3

Click the Save button.
Note: You can save a warranty claim with warnings and error messages, and update the claim at a later time.
Note: DBS updates the claim status when you save the claim.

Navigate Using Quick Keys

Use the quick keys below to navigate the sections of a warranty claim.

  • CTRL+2 = Claim Info
  • CTRL+3 = Parts
  • CTRL+4 = Operations
  • CTRL+5 = Expenses
  • CTRL+6 = Comments
  • CTRL+7 = Customer

Tip

You can only edit claims that have a New, Open, Warning, Error, Rejected, or Suspended-Dealer status.

Tip

Fields that are dimmed are unavailable.

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