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Welcome to the Dealer Business System Online Help

Welcome to the Dealer Business System (DBS) Online Help

 Last Updated: August 30, 2018

The DBS help content is organized by application. Click one of the tabs below or in the header above to view the help content available.

Service Introduction Sales Introduction Welcome to the Dealer Business System Online Help Administration Introduction Office Introduction Parts Introduction

Parts Introduction Administration Introduction Welcome to the Dealer Business System Online Help Service Introduction Sales Introduction

What's New in DBS?

  • Retailed Vehicle Open Campaign Report (New)
  • Add Host Reports to DBS (Corporate Users)
  • Search for a New VIN from the View NSH Page
  • View Parts Master Information
  • View Window Stickers for Used Vehicles
  • Parts Return Summary for PDC Users
  • Quick Entry Used Vehicle Sale
  • Automated PDI Payments
  • Host Reports Text/Value Search
  • View Returns and Accrual Information
  • View Parts Return Status (Corporate Users)
  • Manage Parts Return Schedule Page (Corporate Users) - Forfeit Parts Return Period, Configure Adjustment Reasons, Configure Cancellation Reasons, Adjust an Accrual Amount
  • About Manage Warranty Claims: What You Need to Know
  • Emulate a Dealership or User (Corporate Users)
  • Manage ICV Exceptions (Corporate Users)
  • SVC Part Orders Transferred in a Buy Sell

Using the DBS Help System

  • Navigating Full Help
  • Use Context-Sensitive Help
  • Search DBS Help
  • Search DBS Help by Keyword
  • Use Workflows in the DBS Help System
  • Glossary

Downloadable Quick Reference Guides

Sales

  • Campaign Visibility in Vehicle Inventory
  • How to Access Window Stickers 
  • How to RDR Infiniti Courtesy Vehicles
  • How to RDR and Unwind Vehicles

Service

  • Automated PDI Payments
  • Express Entry Warranty Claim
  • Retailed Vehicle with Open Campaign (Takata Campaign) (New)

Parts

  • How to Process an ASR Parts Return
  • SVC Part Orders Transferred in a Buy Sell

Office

  • How to Submit a Financial Statement

Admin

  • DBS Admin Guide: Set Up User Permissions (Updated)

Reports

  • Host Reports

What's New in DBS?

  • Add Host Reports to DBS (Corporate Users)
  • Search for a New VIN from the View NSH Page
  • Host Reports Text/Value Search
  • About Manage Warranty Claims: What You Need to Know
  • Emulate a Dealership or User (Corporate Users)
  • Manage ICV Exceptions (Corporate Users)
  • SVC Part Orders Transferred in a Buy Sell

Using the DBS Help System

  • Navigating Full Help
  • Use Context-Sensitive Help
  • Search DBS Help
  • Search DBS Help by Keyword
  • Use Workflows in the DBS Help System
  • Glossary

Downloadable Quick Reference Guides

Sales

  • Campaign Visibility in Vehicle Inventory
  • How to Access Window Stickers 
  • How to RDR Infiniti Courtesy Vehicles
  • How to RDR and Unwind Vehicles

Service

  • Express Entry Warranty Claim

Parts

  • How to Process an ASR Parts Return
  • SVC Part Orders Transferred in a Buy Sell

Office

  • How to Submit a Financial Statement

Admin

  • DBS Admin Guide: Set Up User Permissions (Updated)

Reports

  • Host Reports
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