ACCY

Acronym Description

ACL

Access Control List

AD

Active Directory (Microsoft)

ADP

Dealer Service Provider

AFF

Application Foundation Framework

AGP

Average Gross Profit

API

Application Program Interface

ASL

Automatic Stocking Level - for sites where ASR (Automatic Stock Replenishment) is implemented, the automatic stocking level is the quantity of a part that is automatically replenished.

ASM

Assistant Sales Manager

ASP

In a parts order, the Alternative Shipping Point is an address where parts should be shipped that is not the dealer's address.

Example: A dealer may place an order for factory parts that will be installed by a third party vendor. The parts order may request shipping to the vendor instead of the dealer's location. In this case, the vendor's address would be the alternative shipping point.

ASR

Automatic Stock Replenishment

Asterisk

Asterisks appear in several places in DBS, and can have several meanings:

• When there are a mix of required and optional fields on an application, an asterisk denotes a required field.
• On the Vehicle Inventory and Inventory Search pages, an asterisk next to the vehicle stock number indicates that there are notes available for the vehicle. 
• When searching in DBS, use an asterisk when typing partial information to perform a wildcard search.
• When completing the Customer section of an RDR, type three asterisks to indicate that the customer does not have an email address.

BA

Business Analyst

Basic Stocking Level

For sites with Automatic Stock Replenishment (ASR), the basic stocking level (BSL) is the minimum level of goods necessary for ASR. For example: The BSL for a dealership might include 50 oil filters. This would be the base level that is maintained through the ASR process. If the dealership uses 25 filters to fill repair orders, their next ASR parts order would replenish their supply with 25 new filters.

BM

Business Management

BSL

See Basic Stocking Level.

BTG

Balance to Go

C&I

Contest & Incentives

CA

Consumer Affairs

CDB

Customer Database

CDM

Conceptual Data Model

CFT

Cross-Functional Team

CMS

Content Management System

COTS

Commercial Off-The-Shelf

CP

Customer Pay

CPIA

Claims Processing Information Analysis

CPO

Certified Pre-Owned

CPO (for OMS)

Current Production Order

CR

Change Requests

CRM

Customer Relationship Management

CSC

Customer Service Care

CSI

Customer Service Index

CSR

Certificate Signing Process

CSSO

Customer Single Sign-on

CSV

Comma-Separated Value. A CSV file stores table data as an unformatted text file with a comma between each value. When creating a report with a large amount of data, you may want to use the CSV file type - since it strips all formatting and simplifies the data, it is easier to generate the data for export than an Excel or PDF file. If you open a CSV file in Excel, it correctly interprets the data as a table. Opening a CSV file in Word displays the comma-separated text, which can then be converted to a table or manipulated as desired.

In the example below, the first image displays a formatted Excel spreadsheet. The second image displays the comma-separated results when opened in Word or other text editing program. The third image shows the CSV file opened in Excel.

CTP

Change to Production

CYTD

Calendar Year-to-Date

Damaged Part

If a dealer receives a damaged part from the PDC, they should submit a refund request on the Request for Credit Entry - Part Claims page. From the Parts menu, in the NissanNet section, click the RFC_Parts Claim link.

Note: Instructions for completing the Request for Credit Entry - Part Claims page are not covered in DBS help since that page is part of NissanNet. Please call the NissanNet help desk if you need assistance.

DAS

Distribution and Auto Service, Inc.

D2DR

Dealer to Dealer Referral

DBA

Doing Business As

DBS

Dealer Business System

DCAL

Dealer Claim Administration Limits

DCR

Dealer Claims Review

DCS

The Dealer Communication System (DCS) is now referred to as the Dealer Business System (DBS)

Dealer Firm Order

A Dealer Firm order is a vehicle that has been allocated to and accepted by a dealership.

Dealer Soft Order

A Dealer Soft order occurs when Nissan allocates a vehicle to a dealership, but the dealership has not yet agreed to accept the vehicle. If the dealership agrees to the allocation, the order is converted to a Dealer Firm order.

DH

Data Hub

DI

Dealer Internal

DMA

Designated Market Area

DMS

Dealer Management System

DOM

Dealer Operations Manager

DP

Dealer Portal

DP

Dealer Principal

DPSM

Dealer Parts and Service Manager

DPSM

Dealer Parts and Sales Manager

DR

See Dealer Firm Order

DS

See Dealer Soft Order

DSP

Dealer Service Provider

DSS

Dealer Service Specialist

DTC

Diagnostic Test Code

Enterprise Application Integration

eDAB

e Dealer Advisory Board

EDS

Early Detection System

EDW

Enterprise Data Warehouse

ELMR

Electronic Lease Management & Returns

EPRP

Enterprise Performance Reporting Portal

ERD

Entity Relationship Diagram

Error Icon

The red X icon in DBS indicates a record or field with an error.  The red X is most commonly encountered when there is a required field that has not been completed.

ETA

Estimated Time of Arrival

ETL

Extract, Transform & Load

F&I

Finance and Insurance

F1

Fixed Right the First Time

FAC

Facility Usage

FIPS

Federal Information Processing Standard. The FIPS code is a three-digit number that identifies the county of a residence when a zip code covers multiple counties and/or a two-digit state code that identifies the state of a residence when a zip code crosses state boundary lines. In DBS, the FIPS code is used to determine the incentives for which a vehicle might be eligible.

For example:

Zip code 75146 is used for residences in Dallas, Texas and Ellis, Texas. Both areas carry the FIPS code 48, which uniquely identifies the state of Texas; while residences in Dallas County have the county FIPS code 113, and those in Ellis County carry the FIPS code 139.

Flat Rate Manual

The flat rate manual lists Nissan-approved operation codes and flat rate times used for determining labor costs for repairs or service performed on a vehicle. The flat rate manual also includes the corresponding symptom and diagnosis codes that are used when creating a repair order for service.

FS

Financial Statement

FSM

Financial Service Manager

FTP

File Transfer Protocol

FYTD

Fiscal Year to Date

G&A

General & Administration

GSG

Global Style Guide

GUI

Graphical User Interface

Hide Vehicle

Access OMS to hide a vehicle. Hiding a vehicle makes it invisible to other dealers.

You can view your hidden inventory on the Vehicle Inventory page. From the Filter by drop-down list, select the "Hidden Units" option, then select "Hidden" from the secondary filter list.

HOD

Host on Demand

HQ

Headquarters

ID

Identification

IFS

Infiniti Financial Services

InfinitiNet

Proprietary Legacy Integrated DCS/DMS, used by Infiniti US Dealers, created in 1989

INTAG

Infiniti Nissan Technical Assistance Guide

Internal Users

NNA and NCI corporate users

IP

Intellectual Property

IPI

Infiniti Purchase Index

IR

Issue Resolution

IRC

Investment Return Cost

IS

Information System

ISI

Infiniti Service Index

Landscape Orientation

See Orientation.

LAS

Lead Administration System

LCV

Light Commercial Vehicle. An LCV is typically a pickup truck, van, or SUV used for commercial purposes.

LDAP

Lightweight Directory Access Protocol

LDM

Logical Data Model

LMS

A user's LMS ID is populated in NNAnet when they register as a user in Nissan Virtual Academy. This information is required to populate the list of technicians on the warranty claim pages and the list of sales consultants and F&I managers on the RDR pages.
Note: In order to successfully populate the lists in DBS, the user's EID and LMS ID must match and the user must have the appropriate certifications in Virtual Academy.

If a user name is missing from the list of technicians, sales consultants, or F&I managers, contact the DBS help desk for assistance.

LOE

Level of Efforts (in hours)

LTG

Labor Time Guide

Manual Order Quantity

The Manual Order Quantity refers to parts that were ordered to meet specific customer needs that are not part of the automatic stock replenishment program.

Example: A customer's vehicle requires replacement of the driver's seat after many miles on the road. The seat assembly and parts required are ordered (or returned) manually because they are not automatically available.

MCA

Marketing Contact Audit

MOQ

See Manual Order Quantity

MT

Mid Tier

NA 

Not Applicable

NCI 

Nissan Canada, Inc.

NCS

No Cost Sale

NDARP

Nissan Dealer Advertising Reimbursement Program

NDSN

Nissan Decision Support System

Nissan Edge

Nissan Award in regard to service

NissanNet 

Legacy DCS , used by Nissan US Dealers, created in 1975 

NESNA

Nissan Extended Services, North America - NESNA provides extended service and warranty coverage for Nissan vehicles. NENSA offers the following extended service plans:

• Security+Plus^® extended protection plan with coverage up to 8 years and 120,000 miles
• Prepaid Maintenance Plans featuring basic or factory scheduled maintenance for new or pre-owned vehicles
• QualityGuard+Plus® extended protection plan for non-Nissan new and pre-owned vehicles with coverage up to 7 years and 100,000 miles

NMC

Nissan Motor Corp.

NML 

Nissan Motor Limited

NMAC 

Nissan Motor Acceptance Corporation

NMPS

Nissan Motor Parts System

NNA 

Nissan North America

NOTOR

Nissan One to One Rewards - the Nissan One to One Rewards program offers Nissan owners points for each dollar spent on service visits. Points earned can be spent for future services such as oil changes, wiper blade replacement, or tune-ups.

NPI

Nissan Purchase Index

NREDI

Nissan Retail Environmental Design Initiative

NRP

Nissan Revival Plan

NSH

National Service History

NSI

National Service Index

OEM

Original Equipment Manufacturer

OFS

Owner First System (Nissan)

OMS

NNA's Vehicle Order Management System

Op Code

Operation Code. See Operation Code.

Operation Code

A six-character code which uniquely identifies an operation performed as part of a repair.

Orientation

Portrait orientation refers to printing or screen display that most resembles a portrait image, where the image is taller than it is wide (as shown in the picture of the Mona Lisa). Landscape orientation, as demonstrated by the image of the painting by Claude Monet, displays contents printed where the document or image is wider than it is tall.

OTB

Out Of The Box

P&A

Parts and Accessories

Parts Distribution Center

In order to quickly provide the parts needed for service repairs and campaigns, Nissan maintains several parts distribution centers (PDC). Each PDC warehouse contains a wide variety of parts available to dealers for quick shipping and installation. Shipping from a regional PDC greatly reduces the time it takes for parts to arrive at the dealership for installation.

For example: A dealer located in Dallas, Texas needs a part that they don't have in stock. They place a parts order, and the part is shipped, if available, from the regional PDC located in Irving, Texas. 

Parts Master

The Parts Master replaces the Dealer Confidential Parts Price List CD-ROM with a convenient online parts pricing and information system.

PDC

See Parts Distribution Center

PDI

See Pre-Delivery Inspection

PFP

Primary Failed Part - The primary failed part is the part which caused a repair to be needed.

PIAP

Port Installed Accessory Program

Pick Ticket

PMA

Primary Market Area

PO

Primary Operation

Pop-Ups / Multiple Windows

Although you can't have more than one instance of DBS running at once, you can have more than one DBS application window open at a time. From the menu tabs, click the New Window icon for the page you want to open in a new window.

Portrait Orientation

See Orientation

Postal Code

In Canada, the six-character postal code details the Forward Sortation Area (FSA) and local delivery unit assigned to a location. The first three characters make up the FSA, and detail the province and major sorting area. The last three characters detail the specific local delivery unit information.

For Example: Postal code N8Y 2M9 describes a local delivery intended for the province of Ontario, major sorting area in Windsor, and local delivery for the Walker Rd delivery unit.

Pre-Delivery Inspection

The pre-delivery inspection (PDI) is the last chance to make a GREAT first impression. The PDI is performed before a car is delivered to a customer, and may include such things such as making sure all accessories are correctly installed and included with the vehicle, topping off all fluids, making sure there are no blemishes or scratches in the paint, removing any final protective film, and ensuring that all systems operate correctly.

For any questions about PDI including dealer payments, please call the PDI help desk at 615-725-0588.

Pre-RDR

Preview Retail Delivery Report

PWO

Project Work Order

PV

Planned/planning Volume

PUC

Performance, Utilization and Capacity Matrix

QAS

Quality Assurance Support

Quick Keys

On the Edit/Create Warranty Claim, Quick Entry Warranty Claim, and Express Entry Warranty claim, you can use the keyboard shortcuts outlined below to move from section to section in a warranty claim.

• Ctrl+1: Summary Section
• Ctrl+2: Claim Information Section
• Ctrl+3: Parts Section
• Ctrl+4: Operations Section
• Ctrl+5: Expenses Section
• Ctrl+6: Comments Section
• Ctrl+7: Customer Section

R&R

Reynolds & Reynolds (DSP)

RAGP

Regional Average Gross Profit

RDR

See Retail Delivery Report

Recall Bulletin

See Technical Service Bulletin

Red X

The red X icon in DBS indicates a record or field with an error.  The red X is most commonly encountered when there is a required field that has not been completed.

REL

Facility Relations

Repair Order

A repair order (RO) is a request for service on a vehicle. Each repair order in DBS may have one or more line items. For example: A customer may request service to replace the brakes, perform an oil change, and provide new windshield wipers. Each of these would be entered as a separate line item on the repair order.

Request for Credit

A request for credit (RFC) occurs when parts received at the dealership are not as expected. For example: a dealer ordered one part to complete a repair order, but received three of the part.

Retail Delivery Report

A Retail Delivery Report (RDR), is an online report submitted through DBS which informs Nissan of a vehicle sale or lease. Please see the Sales tab in this help system for additional information.

RFC

See Request for Credit

RFD

Request for Decision

RFS

Request for Service

RIM

Retail Inventory Management

RO

See Repair Order

RPI

Retail Performance Initiative

RPSM

Regional Parts and Service Manager

RSE

Retail Sales Effectiveness/Efficiency

RSOM

Regional Sales Operations Manager

RTC

Real Time Communication (banner-online ads)

RTL Units

Retail Units

RVP

Regional Vice President

Sales Satisfaction Index

The Sales Satisfaction Index (SSI) provides an analysis of the vehicle purchase experience from the customer's perspective. The study measures the ability of dealerships to manage the end-to-end sales process from vehicle selection to price negotiation, financing, and finally to delivery. The SSI is designed to provide dealers with information on how to improve customer satisfaction and retention.

Security+Plus

Nissan Security+Plus is an extended coverage service contract available for new and pre-owned Nissan vehicles.

Service Comm

If your DBS permissions include access to Service Comm, a link for the application will appear on the Service tab menu. If you need access to Service Comm but your DBS Service menu does not include this link, contact your System Administrator.

SIR

Service Information Resource

SIT

See Stock-in-Transit

SIT

System Integration Testing

SLS Cert.

Sales Certification

SMS

Short Message Service - better known as text messaging, an SMS service provides a limited character messaging service.

SOA

Service-oriented Architecture

SPE

Sales Penetration Effectiveness

SRV Cert.

Service Certification

SSI

See Sales Satisfaction Index

SSO

Single Sign On

STAR

Standards for Technology in Automotive Retail

Stock in Transit

The Stock in Transit (SIT) filter on the Inventory Search and Vehicle Inventory pages allows dealers to view stock which has been added to the dealer's inventory but is currently being shipped to the dealership.

Stop the Press Order

A Stop the Press Order (STP) takes place when a part is not available to fulfill a parts order and one is taken from the assembly line. Regional personnel are involved in fulfilling STP orders as needed.

STP

See Stop the Press Order

SVC

Service Campaign

SWR

Southwest Region

TDC

Total Distribution Cost

Technical Service Bulletin

A technical service bulletin (TSB) provides information or procedures for service campaigns, recalls, or other repairs that may be applicable to a vehicle.

Technician

In DBS, a technician is an employee assigned to complete a service repair for a vehicle.

The list of technicians in DBS is populated with certified individuals as enrolled in Nissan Virtual Academy. A user's Virtual Academy or LMS ID is populated in NNAnet when they register as a user in Nissan Virtual Academy. This information is required to populate the list of technicians on the warranty claim pages and the list of sales consultants and F&I managers on the RDR pages.
Note: In order to successfully populate the lists in DBS, the user's EID and LMS ID must match and the user must have the appropriate certifications in Virtual Academy.

If a user name is missing from the list of technicians, sales consultants, or F&I managers, contact the DBS help desk for assistance.

TEDS

Training and Education Development System

Time Zone

Individual users can edit their preferred time zone by updating their user profile.

Authorized administrative users can update the default time zone for a dealership by updating the dealer information.

TOE

Total Ownership Experience

TOS

TSB

See Technical Service Bulletin

UAT

User Acceptance Testing

UHD

User Help Desk

UI

User Interface

User Name

To update a DBS user's name, work phone number, email address, or other profile information, contact the help desk. All changes feed to DBS in an overnight batch and are available the following day. DBS users may add a mobile phone number to their profile by clicking the My Profile name link at the top of the DBS window.

UIO

Units in Operation

UT

Unit Testing

VADA

Value Added DBS Application

Vehicle Processing Center

The Vehicle Processing Centers (VPC) are where vehicles get accessorized and prepped for dealer delivery. VPCs are located at our ports of entry if coming in from abroad and at our plants in the case of Smyrna, Canton and Aguascalientes.

VI

Visual Identity

VIMS

Vehicle Incentive Management System

VIN

Vehicle Identification Number

VOR

Vehicle Off Road

VPC

See Vehicle Processing Center

VPP

Vehicle Purchase Program

VSC

Vehicle Service Contract

WAN

Wide Area Network

Warning Icon

The yellow ! icon in DBS indicates a record or field with a warning.  Records with a warning may still be submitted or processed. You will most often encounter a warning icon when data entered is outside of accepted parameters. 
For example: on a warranty claim page, you may encounter a warning icon when a duplicate repair order has been found.

Warranty Claims Help Desk

Web to Host

The Web to Host application is used to access the Nissan Host (mainframe). If you experience any issues with the Web to Host application, please contact the DBS Help Desk.

WIN

Workforce Integration at Nissan

WO

Work Order

WWL

Worldwide Logistical

WYSIWYG

What You See Is What You Get

XML

Extended Markup language