To complete the Parts section of an express warranty claim:
Note: If you search for a repair order and line number, the information in the Parts section is populated with the repair order information. Add additional information as necessary.
To complete the Parts section of an express warranty claim:
Note: If you search for a repair order and line number, the information in the Parts section is populated with the repair order information. Add additional information as necessary.
In the Part No./Part Cat. field, type the part number or a three-digit part category code, or click the Part# Lookup icon to search for a part.. |
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In the Req Qty field, type the quantity requested for the repair part. |
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In the Req Amt field, type the monetary amount requested for the part. |
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If necessary, in the Coverage 1 Code field, update the coverage code. |
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In the Coverage 1 Amt field, enter the amount covered for the part. |
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If the coverage amount is split between or among coverage types, complete the Coverage 2 and Coverage 3 fields as appropriate. |
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Select the PFP checkbox if you entered type "PP" in the Claim Information section to automatically populate the PFP (Primary Failed Part) field. |
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If the primary failed part is a battery, alternator, or starter replacement parts, in the TestCode field, type the test code or GR8 code. |
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As appropriate, click the Plus Sign to add additional parts. |
When you have entered warranty claim data, take action on an express entry warranty claim:
To delete a saved claim, click the Delete button. |
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To cancel a claim after data has been validated, click the Cancel button. |
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To save a claim in progress or a claim with errors, click the Save button. |
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To validate claim entries, click the Validate button. |
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To send the claim to the batch validation queue, click the Batch Validate button. |
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To submit a validated claim with no errors, click the Submit button. |