Edit or Create Warranty Claims Workflow
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*** Nissan Canada Inc. (NCI) recommends dealers create Warranty Claims in an NCI DBS certified dealer management system and then log into NCI DBS to review, validate and submit the claim to NCI. 
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Click a task in the diagram to navigate to the instructions to perform the task. After reviewing the instructions, use the Back arrow in the navigation bar to return to this workflow
Description
The diagram illustrates the workflow for creating and editing claims.
Related Workflows
The following workflows may have one or more tasks in common with the Manage Warranty Claims Workflow or View Warranty Claims Workflow.
From the Edit/Create Warranty Claim page, to add a new claim line to a repair order:
- At the bottom of the page, click the New Claim Line button.
- In the Line Number field, type the appropriate RO line number.
- Complete the following sections of the claim. Click the links below for instructions on how to complete/view these sections.
- Summary
- Claim Information
- Parts
- Operations
- Expenses
- Comments
- Customer
- Claim Activity (View Only)
- History (View Only)
- Summary
- Claim Information
- Parts
- Operations
- Expenses
- Comments
- Customer
- Claim Activity (View Only)
- History (View Only)
- Click the Save button to save your changes, or click the Cancel button to close without saving.
Note: You can save a warranty claim with warnings and error messages.
Note: DBS updates the claim status when you save the claim.
- About Warranty Claims: What You Need to Know
- Access the Edit Warranty Claim Page
- Batch Validate a Warranty Claim
- Complete the Claim Information Section of a Claim
- Complete the Comments Section of a Claim
- Complete the Customer Section of a Claim
- Complete the Expenses Section of a Claim
- Complete the Operations Section of a Claim
- Complete the Summary Section of a Claim
- Edit or Create Warranty Claim Page Overview
- Look Up a Part
- Look Up an Operation Code
- Print a Warranty Claim
- Submit a Warranty Claim
- Use the Quick Jump Menu in a Warranty Claim
- Validate a Warranty Claim
- View NSH for a Warranty Claim
- View Repair Order from Edit/Create Warranty Claim Page
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You can add a new claim line to a repair order regardless of the status of a claim. |
Add a New Claim Line from Edit/Create Warranty Claim Page
From the Edit/Create Warranty Claim page, to add a new claim line to a repair order:
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At the bottom of the page, click the New Claim Line button. |
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In the Line Number field, type the appropriate RO line number. |
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Complete the following sections of the claim. Click the links below for instructions on how to complete/view these sections.
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Click the Save button to save your changes, or click the Close button to close without saving. |
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You can add a new claim line to a repair order regardless of the status of a claim. |