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Welcome to the Dealer Business System Online Help

Welcome to the Dealer Business System (DBS) Online Help

Last Updated: August 30, 2018

The DBS help content is organized by application. Click one of the tabs below or in the header above to view the help content available.

Parts Introduction Service Introduction Sales Introduction Office Introduction Welcome to the Dealer Business System Online Help Administration Introduction

DBS Help Sys Service Introduction Sales Introduction Parts Introduction Administration Introduction Welcome to the Dealer Business System Online Help

What's New in DBS?

  • Retailed Vehicle Open Campaign Report (New)
  • Add Host Reports to DBS (Corporate Users)
  • Search for a New VIN from the View NSH Page
  • View Parts Master Information
  • View Window Stickers for Used Vehicles
  • Parts Return Summary Page (PDC Users)
  • RDR a Used Vehicle
  • Approve a Submitted Parts Return (Corporate Users)
  • Host Reports Text/Value Search
  • PDI Automated Payments: What You Need to Know
  • Campaign Report (Updated)
  • View Returns and Accrual Information
  • View Parts Return Status (Corporate Users)

Using the DBS Help System

  • Navigating Full Help
  • Use Context-Sensitive Help
  • Search DBS Help
  • Search DBS Help by Keyword
  • Use Workflows in the DBS Help System
  • Glossary

Downloadable Quick Reference Guides

General

  • DBS Training Instructions

Sales

  • Campaign Visibility in Vehicle Inventory
  • How to Access Window Stickers
  • How to RDR and Unwind Vehicles

Service

  • Automated PDI Payments
  • Express Entry Warranty Claim
  • NOTOR DBS Integration
  • Retailed Vehicle with Open Campaign Report (Takata Campaign) (New)

Parts

  • Parts Return and Accrual Information (New)
  • SVC Parts Orders

Office

  • How to Submit a Financial Statement

Administration

  • DBS Admin Guide: Set Up User Permissions (Updated)

Reports

  • Host Reports

What's New in DBS?

  • Search for a New VIN from the View NSH Page
  • Add Host Reports to DBS (Corporate Users)
  • View Window Stickers for Used Vehicles
  • Host Reports Text/Value Search
  • About Warranty Claims: What You Need to Know
  • Emulate a Dealership or User (Corporate Users)
  • DBS Admin Guide: Set Up User Permissions (Updated)
  • Retrieve a List of New or Updated Users

Using the DBS Help System

  • Navigating Full Help
  • Use Context-Sensitive Help
  • Search DBS Help
  • Search DBS Help by Keyword
  • Use Workflows in the DBS Help System
  • Glossary

Downloadable Quick Reference Guides

General

  • DBS Training Instructions

Sales

  • Campaign Visibility in Vehicle Inventory
  • How to Access Window Stickers

Service

  • Express Entry Warranty Claim
  • NOTOR DBS Integration

Parts

  • Parts Return and Accrual Information (New)
  • SVC Parts Orders

Admin

  • DBS Admin Guide: Set Up User Permissions (Updated)

Reports

  • Host Reports
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