Complete the Parts Section of a Claim
To complete the Parts section of a warranty claim.
- In the Part No./Part Cat. field, type the part number or a three-digit part category code. If you don't know the part number, click the Lookup icon to perform a search. Click here for instructions on how to search for a part number.
Note: Use the three-digit part category code if you have a locally purchased part, such as a windshield wiper.
- In the Req Qty field, type the quantity requested for the repair part.
- In the Req Amt field, type the monetary amount requested for the part.
- If necessary, in the Coverage 1 Code field, update the coverage code.
Note: The coverage code is automatically populated based on information entered in the Claim Information section.
- If the coverage amount is split between or among coverage types, complete the Coverage 2 Amt and Coverage 3 Amt fields as appropriate.
Note: The payment amounts split among the coverage amount fields must be equal to the requested amount.
- If you entered line type "PP" in the Claim Information section, in the PFP (Primary Failed Part) field, you must enter a part number.
Note: If you select the PFP checkbox, the PFP field will be auto-populated.
- If the primary failed part is a battery, alternator, or starter replacement parts, complete the TestCode field.
Note: The test code is the same as the GR8 code.
- As appropriate, click the Plus Sign to add additional parts.
- To update the claim total to reflect the information you entered, in the Summary section at the top of the page, click the Refresh Claim Total link.
- To save the information, click the Save button at the bottom-right of the page.
Complete the Parts Section of a Claim
To complete the Parts section of a warranty claim.
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In the Part No./Part Cat. field, type the part number or a three-digit part category code. If you don't know the part number, click the Lookup icon to perform a search. Note: Use the part category code if you have a locally purchased part, such as a windshield wiper.
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In the Req Qty field, type the quantity requested for the repair part.
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In the Req Amt field, type the monetary amount requested for the part.
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If necessary, in the Coverage 1 Code field, update the coverage code. Note: The coverage code is automatically populated based on information entered in the Claim Information section.
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If the coverage amount is split between or among coverage types, complete the Coverage 2 Amt and Coverage 3 Amt fields as appropriate. Note: The payment amounts split among the coverage amount fields must be equal to the requested amount.
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If you entered line type "PP" in the Claim Information section, in the PFP (Primary Failed Part) field, you must enter a part number. Note: If you select the PFP checkbox, the PFP field will be auto-populated.
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If the primary failed part is a battery, alternator, or starter replacement parts, complete the TestCode field. Note: The test code is the same as the a GR8 code.
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As appropriate, click the Plus Sign to add additional parts.
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To update the claim total to reflect the information you entered, in the Summary section at the top of the page, click the Refresh Claim Total link.
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To save the information, click the Save button at the bottom-right of the page.
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