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Hold Vehicle or Ignore Request

  • How To
  • Step by Step
  • Process

Hold Vehicle or Ignore Request

To hold a vehicle or ignore a request to hold a vehicle:

n1

In the applicable row, move your mouse pointer over the Action icon.

n2

From the Action menu, select the Detail option.
Note: If the alert is for an Informational or Hold Study, the Alert message appears. See below for more information.

Tip

The study alerts are color-coded. Alerts containing a request to hold a vehicle are highlighted in red, while those that are information-only are highlighted in yellow.. 

Service Alert Detail

n1

Select the study alert you want to view.
Note: DBS indicates if the vehicle has already been put on hold.

n2

View the alert detail.

n3

To place the vehicle on hold, click the Hold button, or click the Ignore button to ignore the request to hold the vehicle.
Note: If the alert is for an informational study, the Hold and Ignore buttons are dimmed and unavailable.

n4

To close the message without indicating to hold or ignore the request, click the Close button.

Hold Vehicle or Ignore Request

  • How To
  • Step by Step
  • Process

Hold Vehicle or Ignore Request

To hold a vehicle or ignore a request to hold a vehicle:

  1. In the applicable row, move your mouse point over the Action icon.
  2. From the Action menu, select the Detail option.
  3. Select the study alert you want to view.
    Note: DBS indicates if the vehicle has already been put on hold.
  4. View the alert detail.
  5. To place the vehicle on hold, click the Hold button, or click the Ignore button to ignore the request to hold the vehicle.
  6. Click Close to close the message without indicating to hold or ignore the request.

  • About the Service Dashboard
  • Filter the Service Dashboard
  • Service Dashboard Page Overview
  • Use the Service Menu
  • View a Repair Order from Service Dashboard
  • View NSH from the Service Dashboard
  • View Study Alert Detail
  • View Technical Service Bulletin (TSB)

Tip

The study alerts are color-coded. All alerts that include vehicle hold requests are highlighted in red. Alerts concerning informational-only studies or technical service bulletins (TSBs) are highlighted in yellow.

Hold Vehicle or Ignore Request

To hold a vehicle or ignore a request to hold a vehicle:

n1

In the applicable row, move your mouse pointer over the Action icon.

n2

From the Action menu, select the Detail option.
Note: If the alert is for an Informational or Hold Study, the Alert message appears. See below for more information.

Tip

The study alerts are color-coded. Alerts containing a request to hold a vehicle are highlighted in red, while those that are information-only are highlighted in yellow.. 

Service Alert Detail

n1

Select the study alert you want to view.
Note: DBS indicates if the vehicle has already been put on hold.

n2

View the alert detail.

n3

To place the vehicle on hold, click the Hold button, or click the Ignore button to ignore the request to hold the vehicle.
Note: If the alert is for an informational study, the Hold and Ignore buttons are dimmed and unavailable.

n4

To close the message without indicating to hold or ignore the request, click the Close button.

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