Edit or Create Warranty Claim Workflow

Edit or Create Warranty Claims Workflow

*** Nissan Canada Inc. (NCI) recommends dealers create Warranty Claims in an NCI DBS certified dealer management system and then log into NCI DBS to review, validate and submit the claim to NCI.

Click a task in the diagram to navigate to the instructions to perform the task. After reviewing the instructions, use the Back arrow in the navigation bar to return to this workflow

Description

The diagram illustrates the workflow for creating and editing claims.

Related Workflows

The following workflows may have one or more tasks in common with the Manage Warranty Claims Workflow or View Warranty Claims Workflow.

Complete the Parts Section of a Claim

To complete the Parts section of a warranty claim.

In the Part No./Part Cat. field, type the part number or a three-digit part category code. If you don't know the part number, click the Lookup icon to perform a search. Click here for instructions on how to search for a part number.
Note: Use the three-digit part category code if you have a locally purchased part, such as a windshield wiper.
In the Req Qty field, type the quantity requested for the repair part.
In the Req Amt field, type the monetary amount requested for the part.
If necessary, in the Coverage 1 Code field, update the coverage code.
Note: The coverage code is automatically populated based on information entered in the Claim Information section.
If the coverage amount is split between or among coverage types, complete the Coverage 2 Amt and Coverage 3 Amt fields as appropriate.
Note: The payment amounts split among the coverage amount fields must be equal to the requested amount.
If you entered line type "PP" in the Claim Information section, in the PFP (Primary Failed Part) field, you must enter a part number.
Note: If you select the PFP checkbox, the PFP field will be auto-populated.
If the primary failed part is a battery, alternator, or starter replacement parts, complete the TestCode field.
Note: The test code is the same as the GR8 code.
As appropriate, click the Plus Sign to add additional parts.
To update the claim total to reflect the information you entered, in the Summary section at the top of the page, click the Refresh Claim Total link.
To save the information, click the Save button at the bottom-right of the page.

Complete the Parts Section of a Claim

To complete the Parts section of a warranty claim.

	In the Part No./Part Cat. field, type the part number or a three-digit part category code. If you don't know the part number, click the Lookup icon to perform a search. Note: Use the part category code if you have a locally purchased part, such as a windshield wiper.
	In the Req Qty field, type the quantity requested for the repair part.
	In the Req Amt field, type the monetary amount requested for the part.
	If necessary, in the Coverage 1 Code field, update the coverage code. Note: The coverage code is automatically populated based on information entered in the Claim Information section.
	If the coverage amount is split between or among coverage types, complete the Coverage 2 Amt and Coverage 3 Amt fields as appropriate. Note: The payment amounts split among the coverage amount fields must be equal to the requested amount.
	If you entered line type "PP" in the Claim Information section, in the PFP (Primary Failed Part) field, you must enter a part number. Note: If you select the PFP checkbox, the PFP field will be auto-populated.
	If the primary failed part is a battery, alternator, or starter replacement parts, complete the TestCode field. Note: The test code is the same as the a GR8 code.
	As appropriate, click the Plus Sign to add additional parts.
	To update the claim total to reflect the information you entered, in the Summary section at the top of the page, click the Refresh Claim Total link.
	To save the information, click the Save button at the bottom-right of the page.