Edit or Create Warranty Claim Workflow

Edit or Create Warranty Claims Workflow

*** Nissan Canada Inc. (NCI) recommends dealers create Warranty Claims in an NCI DBS certified dealer management system and then log into NCI DBS to review, validate and submit the claim to NCI.

Click a task in the diagram to navigate to the instructions to perform the task. After reviewing the instructions, use the Back arrow in the navigation bar to return to this workflow

Description

The diagram illustrates the workflow for creating and editing claims.

Related Workflows

The following workflows may have one or more tasks in common with the Manage Warranty Claims Workflow or View Warranty Claims Workflow.

Complete the Expenses Section of a Claim

To complete the Expenses section of a claim on either the Edit/Create Warranty Claim page or the Quick Entry Warranty Claim page:

From the Exp Code-Exp Description drop-down list, select an expense code.
Note: Depending on the expense code, DBS displays a window for additional information. Enter the expense details and then click the Add icon to add the expense. When you have finished adding expense details, click the Save button.
In the Req Amount field, type the requested monetary expense amount.
Click the Add icon to add the expense to the list of expenses.
Note: DBS populates the Coverage 1 Code and Amt fields. By default, the Coverage 1 Code is the coverage code you selected in the Claim Information section and Coverage 1 Amt is the amount you requested in the Requested Amount field. You can edit these fields as needed.

Complete the Expenses Section of a Claim

To complete the Expenses section of a claim:

	From the Exp Code-Exp Description drop-down list, select an expense code. Note: Depending on the expense code, DBS displays a window for additional information. Enter the expense details and click the Add icon to add the expense. When you have finished adding expense details, click the Save button.
	In the Req Amount field, type the requested monetary expense amount.
	Click the Add icon to add the expense to the list of expenses. Note: DBS populates the Coverage 1 Code and Amt fields. By default, the Coverage 1 Code is the coverage code you selected in the Claim Information section and Coverage 1 Amt is the amount you requested in the Requested Amount field. You can edit these fields as needed.

Edit Information for Expenses

To edit information for expenses:

	Move your mouse pointer over the Action icon for the line you want to edit.
	From the Action menu, select the Edit Line option and make any necessary changes to the selected line. Note: Depending on the expense code, DBS additionally provides the "Edit Rental" or "Edit VOR" options in the Action menu. Select either of these options to make changes to the rental or VOR expense information.
	To split payment for an expense using different expense codes, update the Code and Amt fields for Coverage 1, Coverage 2, and Coverage 3 as applicable. Note: The payment amounts split among the Coverage Amt fields must be equal to the requested amount in the Requested Amount field.
	To save your changes to the expense line, move your mouse pointer over the Action icon.
	From the Action menu, select the Save option. Note: In the Summary section of the claim, you may need to click the Refresh Claim Total link to see the updated expense amounts.