Edit or Create Warranty Claim Workflow

Edit or Create Warranty Claims Workflow

*** Nissan Canada Inc. (NCI) recommends dealers create Warranty Claims in an NCI DBS certified dealer management system and then log into NCI DBS to review, validate and submit the claim to NCI.

Click a task in the diagram to navigate to the instructions to perform the task. After reviewing the instructions, use the Back arrow in the navigation bar to return to this workflow

Description

The diagram illustrates the workflow for creating and editing claims.

Related Workflows

The following workflows may have one or more tasks in common with the Manage Warranty Claims Workflow or View Warranty Claims Workflow.

Complete the Summary Section of a Claim

To complete the Summary section of a claim on either the Edit/Create Warranty Claim page or Quick Entry Warranty Claim page:

Either enter information in the following fields or verify the data populated by DBS: Repair Order, Line Number, and VIN. If you are entering the information, you must complete the VIN field first. For the Line Number field, make sure you enter either a one-digit or two-digit line number.
Note: These fields are automatically filled in by DBS after you use the Search section to look up the repair order (RO) and line number for the claim. The Odometer field may be automatically populated or might require manual entry, depending on the data in the system.
In the Odometer field, type the odometer reading if the number was not automatically filled in from the RO.
Note: This can be in miles or kilometers, based on the country in which the vehicle is licensed.
Note: If you enter an odometer reading that is less than the previous odometer reading, DBS displays an Odometer Confirmation window. You can either keep the number you entered or type a new number.
The claim total is initially populated with data from the RO. As you add data to the page, you can manually refresh this total at any time by clicking the Refresh Claim Total link.
To save the information, click the Save button at the bottom-right of the page.

Tip

If you are creating a new warranty claim, all fields except the VIN field are dimmed and unavailable.

Tip

There is a one-to many relationship between a repair order and warranty claims. That is, one RO can have multiple warranty claims.

Complete the Summary Section a Claim

To complete the Summary section of a claim:

	Either enter information in the following fields or verify the data populated by DBS: Repair Order, Line Number, and VIN. If you are entering the information, you must complete the VIN field first. For the Line Number field, make sure you enter either a one-digit or two-digit line number. Note: These fields are automatically filled in by DBS after you use the Search section to look up the repair order (RO) and line number for the claim. The Odometer field may be automatically populated or might require manual entry, depending on the data in the system.
	In the Odometer field, type the odometer reading if the number was not automatically filled in from the RO. Note: This can be in miles or kilometers, based on the country in which the vehicle is licensed. Note: If you enter an odometer reading that is less than the previous odometer reading, DBS displays an Odometer Confirmation window. You can either keep the number you entered or type a new number.
	The claim total is initially populated with data from the RO. As you add data to the page, you can manually refresh this total at any time by clicking the Refresh Claim Total link.
	To save the information, click the Save button at the bottom-right of the page.

Tip

There is a one-to-many relationship between a repair order and the warranty claims. That is, one RO can have multiple warranty claims associated with line numbers.