Edit or Create Warranty Claim Workflow

Edit or Create Warranty Claims Workflow

*** Nissan Canada Inc. (NCI) recommends dealers create Warranty Claims in an NCI DBS certified dealer management system and then log into NCI DBS to review, validate and submit the claim to NCI.

Click a task in the diagram to navigate to the instructions to perform the task. After reviewing the instructions, use the Back arrow in the navigation bar to return to this workflow

Description

The diagram illustrates the workflow for creating and editing claims.

Related Workflows

The following workflows may have one or more tasks in common with the Manage Warranty Claims Workflow or View Warranty Claims Workflow.

Complete the Operations Section of a Claim

To complete the operations information for a claim on the Edit/Create Warranty Claim page:

In the Operation Code field, type the applicable operation code.
Note: If you don't know the code, perform an operation code lookup.
In the Req Hrs (Requested Hours) field, type the flat rate time for the operation code.
Note: Flat rate time is the amount of time the dealer is allowed to perform a specific operation.
In the Req Amt (Requested Amount) field, type the requested monetary labor amount.
Click the Add icon.
Note: DBS populates the Coverage 1 Code and Amt fields. By default, the Coverage 1 Code is the coverage code you selected in the Claim Information section, and the Coverage 1 Amt is the amount you requested in the Requested Amount field. You can edit these fields as needed.

Tip

The Sub (Sublet) field displays a default value of "N". A value of "Y" indicates this operation or labor was outsourced to a third party.

Tip

If the line type in the Claim Information section is PO, select the PO checkbox for the operation code that describes the labor operation necessary to correct the primary complaint.

Complete the Operations Section of a Claim

To complete the operations information for a claim:

	In the Operation Code field, type the six-character code that specifies the type of repair performed. Note: If you don't know the code, perform an operation code lookup.
	In the Req Hrs (Requested Hours) field, type the flat rate time for the operation code. Note: Flat rate time is the amount of time the dealer is allowed to perform a specific operation.
	In the Req Amt (Requested Amount) field, type the requested monetary labor amount.
	Click the Add icon. Note: DBS populates the Coverage 1 Code and Amt fields. By default, the Coverage 1 Code is the coverage code you selected in the Claim Information section, and the Coverage 1 Amt is the amount you requested in the Requested Amount field. You can edit these fields as needed. Click here for information on how to edit an operation. Click here for information on how to add or edit the DTC of an operation. Click here for information on how to add or edit the technician of an operation. Click here for information on how to delete an operation.

Tip

The Sub (Sublet) field displays a default value of "N". A value of "Y" indicates this operation or labor was outsourced to a third party.

Tip

The DTC (Diagnostic Test Code) field indicates if you need to provide the DTC code. You can also click in the DTC field at any time to set a DTC code regardless of the operations code you entered.

Tip

The PO (Primary Operation) checkbox indicates that the selected operation is set as the primary operation. If the line type in the Claim Information section is PO, then select the PO checkbox for the operation code. You may need to scroll right to view the checkbox.

Tip

You can select only one operation as a primary operation. If you have more than one line item, you can click in the PO checkbox to change your selection of a primary operation. If you selected the line type PO in the Claim Information section, you must select at least one operation as a primary operation.