Edit or Create Warranty Claim Workflow

Edit or Create Warranty Claims Workflow

*** Nissan Canada Inc. (NCI) recommends dealers create Warranty Claims in an NCI DBS certified dealer management system and then log into NCI DBS to review, validate and submit the claim to NCI.

Click a task in the diagram to navigate to the instructions to perform the task. After reviewing the instructions, use the Back arrow in the navigation bar to return to this workflow

Description

The diagram illustrates the workflow for creating and editing claims.

Related Workflows

The following workflows may have one or more tasks in common with the Manage Warranty Claims Workflow or View Warranty Claims Workflow.

View the Claim Activity Section of a Claim

To view claim activity for a warranty claim, expand the Claim Activity section:

Click a column title to sort information in the column.
Click an RO link to view the corresponding repair order (RO) associated with the claim.
Note: You cannot view an RO created by another dealer.
Note: One RO can have multiple warranty claims associated with it.
Note: One RO job line can have only one warranty claim associated with it.
As applicable, move your mouse pointer over a code in the PFP/PO column to read the corresponding description.
Note: The PFP/PO column displays the primary failed part or primary operation code associated with the claim line.

Tip

You can view claim activity on any of the following pages: Edit/Create Warranty Claim, Quick Entry Warranty Claim, Express Entry Warranty Claim, and View Warranty Claim.

View the Claim Activity Section of a Claim

In the Claim Activity section, to view claim activity for a vehicle:

	Click a column title to sort information in the column.
	Click an RO link to view the corresponding repair order (RO) associated with the claim. Note: You cannot view an RO created by another dealer. Note: One RO can have multiple warranty claims associated with it. Note: One RO job line can have only one warranty claim associated with it.
	As applicable, move your mouse pointer over a code in the PFP/PO column to read the corresponding description. Note: The PFP/PO column displays the primary failed part or primary operation code associated with the claim line.

Additional Notes:

You can view claim activity on any of the following pages: Edit/Create Warranty Claim, Quick Entry Warranty Claim, Express Entry Warranty Claim, and View Warranty Claim.
The Close Date is the same as the RO close date in the Claim Information section.