Complete the Claim Information Section of a Claim

To complete the Claim Information section of a warranty claim:

Note: If you are editing an existing claim, you may have already populated some of the fields.

	In the Open Date field, use the calendar to select the date the repair order was opened at the dealership.
	In the Close Date field, use the calendar to select the date the repair order was completed at the dealership.
	From the Line Type drop-down list, select a claim type.
	From the Coverage drop-down list, select a coverage code.
	From the Symptom drop-down list, select the symptom code which identifies what the customer said was wrong with the vehicle. Note: The symptom code is used only for the "PP" and "PO" claim types.
	From the Diagnosis drop-down list, select the diagnosis code which identifies what the technician found wrong with the vehicle.
	From the Advisor drop-down list, select a service consultant name.
	If the repair is being made as part of a campaign claim (claim type "CM"), in the ID field, type the campaign claim identification number. Note: A campaign claim is submitted at the completion of a service repair or a recall-campaign-related repair.
	In the Sales Tax area, in the Requested Amount field, type the requested sales tax amount.
	If the part is under warranty, select the Part Warranty checkbox.
	In the Document (Invoice) Number field, type the invoice number as proof of purchase of the replacement part.
	In the Odometer field, type the odometer reading when the replacement part was purchased. Note: The odometer reading must be within 12,000 miles or 20,000 kilometers of the current odometer reading that you entered in the Summary section of the claim.
	In the Date field, type the original date the replacement part was purchased. Note: The date must be within 12 months of the RO open date. Note: In the Summary section, DBS displays the deductible amount as a negative sum.
	If the vehicle was purchased in one country but is being serviced in another country, in the Purchase Country field, type the country name where the vehicle was purchased, then complete the next four steps; otherwise, continue with step 19.
	In the Model Year field, type the model year of the vehicle.
	From the Transmission drop-down list, select a transmission type.
	In the Trim Level field, type the trim level.
	In the In Service Date Year and Month fields, type the year and month.
	In the Deductible area, from the Requested Code drop-down list, select either "CP" (Customer Pay) or "DI" (Dealer Internal) pay. Note: The deductible is only used on one line per visit of a repair order.
	In the Requested Amount field, type the requested deductible amount.
	Click the Plus icon and add deductible amounts as applicable.

Tip

DBS displays errors and warning messages in the Alerts area at the bottom of the Claim Information section.

Complete the Claim Information Section of a Claim

To complete the Claim Information section of a claim on either the Edit/Create Warranty Claim page or the Quick Entry Warranty Claim page:

Note: If you are editing an existing claim, you may have already populated some of the fields.

In the Open Date field, use the calendar to select the date the repair order was opened at the dealership.
In the Close Date field, use the calendar to select the date the repair order was completed at the dealership.
From the Line Type drop-down list, select a claim type.
From the Coverage drop-down list, select a coverage code.
From the Symptom drop-down list, select a symptom code.
From the Diagnosis drop-down list, select a diagnosis code.
From the Advisor drop-down list, select a service consultant name.
If applicable, in the Campaign Claim area, in the ID field, type the campaign claim identification number.
In the Sales Tax area, in the Requested Amount field, type the requested sales tax amount.
If the part is under warranty, select the Part Warranty checkbox.
In the Document (Invoice) Number field, type the invoice number as proof of purchase of the replacement part.
In the Odometer field, type the odometer reading when the replacement part was purchased.
In the Date field, type the original date the replacement part was purchased.
If the vehicle was purchased in one country but is being serviced in another country, in the Purchase Country field, type the country name where the vehicle was purchased, then complete the next four steps; otherwise, continue with Step 19.
In the Model Year field, type the model year of the vehicle.
From the Transmission drop-down list, select a transmission type.
In the Trim Level field, type the trim level.
In the In Service Date Year and Month fields, type the year and month.
In the Deductible area, from the Requested Code drop-down list, select either "CP" (Customer Pay) or "DI" (Dealer Internal) pay.
In the Requested Amount field, type the requested deductible amount.
Click the Plus icon and add deductible amounts as applicable.

Tip

DBS displays errors and warning messages in the Alerts area at the bottom of the Claim Information section.

Complete the Claim Information Section of a Claim

To complete the Claim Information section of a warranty claim:

Note: If you are editing an existing claim, you may have already populated some of the fields.

	In the Open Date field, use the calendar to select the date the repair order was opened at the dealership.
	In the Close Date field, use the calendar to select the date the repair order was completed at the dealership.
	From the Line Type drop-down list, select a claim type.
	From the Coverage drop-down list, select a coverage code.
	From the Symptom drop-down list, select the symptom code which identifies what the customer said was wrong with the vehicle. Note: The symptom code is used only for the "PP" and "PO" claim types.
	From the Diagnosis drop-down list, select the diagnosis code which identifies what the technician found wrong with the vehicle.
	From the Advisor drop-down list, select a service consultant name.
	If the repair is being made as part of a campaign claim (claim type "CM"), in the ID field, type the campaign claim identification number. Note: A campaign claim is submitted at the completion of a service repair or a recall-campaign-related repair.
	In the Sales Tax area, in the Requested Amount field, type the requested sales tax amount.
	If the part is under warranty, select the Part Warranty checkbox.
	In the Document (Invoice) Number field, type the invoice number as proof of purchase of the replacement part.
	In the Odometer field, type the odometer reading when the replacement part was purchased. Note: The odometer reading must be within 12,000 miles or 20,000 kilometers of the current odometer reading that you entered in the Summary section of the claim.
	In the Date field, type the original date the replacement part was purchased. Note: The date must be within 12 months of the RO open date. Note: In the Summary section, DBS displays the deductible amount as a negative sum.
	If the vehicle was purchased in one country but is being serviced in another country, in the Purchase Country field, type the country name where the vehicle was purchased, then complete the next four steps; otherwise, continue with step 19.
	In the Model Year field, type the model year of the vehicle.
	From the Transmission drop-down list, select a transmission type.
	In the Trim Level field, type the trim level.
	In the In Service Date Year and Month fields, type the year and month.
	In the Deductible area, from the Requested Code drop-down list, select either "CP" (Customer Pay) or "DI" (Dealer Internal) pay. Note: The deductible is only used on one line per visit of a repair order.
	In the Requested Amount field, type the requested deductible amount.
	Click the Plus icon and add deductible amounts as applicable.

Tip

DBS displays errors and warning messages in the Alerts area at the bottom of the Claim Information section.