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Submit a Warranty Claim

  • How To
  • Step By Step
  • Process

Submit a Warranty Claim

Submit a warranty claim.

Note: The Submit Warranty Claim function is available from the Edit/Create Warranty Claim, Quick Entry Warranty Claim, and Express Entry Warranty Claim pages for validated warranty claims.

Note: You must validate the warranty claim before you can submit it.

To submit a validated warranty claim:

n1

Click the Submit button.
Note: DBS displays the Submit Confirmation window.
Note: If a warranty claim has major errors, DBS sets the status to Error, and does not submit the warranty claim for processing. If the claim has minor errors that will not prevent you from submitting the claim, DBS displays the Submit Confirmation window with a warning message.

n2

Click the Yes button to submit the claim.

Tip

The Submit button is available for warranty claims that are in New, Open, or Warning status that have been validated.

Tip

The Submit button is only available for warranty claims that are in Error, Rejected, or Suspended-Dealer status after they have been modified and validated.

Submit a Warranty Claim

  • How To
  • Step By Step
  • Process

Submit a Warranty Claim

Note: The Submit Warranty Claim function is available from the Edit/Create Warranty Claim, Quick Entry Warranty Claim, and Express Entry Warranty Claim pages for validated warranty claims.

Note: Validate a warranty claim prior to using the Submit function to ensure the claims is free of any errors that may need to be corrected.

To submit a validated warranty claim for processing:

  1. Click the Submit button.
  2. Click the Yes button to submit the claim.

  • About Warranty Claims: What You Need to Know
  • Access the Edit Warranty Claim Page
  • Batch Validate a Warranty Claim
  • Complete the Claim Information Section of a Claim
  • Complete the Comments Section of a Claim
  • Complete the Customer Section of a Claim
  • Complete the Expenses Section of a Claim
  • Complete the Operations Section of a Claim
  • Complete the Summary Section of a Claim
  • Edit or Create Warranty Claim Page Overview
  • Look Up a Part
  • Look Up an Operation Code
  • Print a Warranty Claim
  • Use the Quick Jump Menu in a Warranty Claim
  • Validate a Warranty Claim
  • View NSH for a Warranty Claim
  • View Repair Order from Edit/Create Warranty Claim Page

Tip

The Submit button is available for validated warranty claims that are in New, or Open status.

Tip

The Submit button is also available for warranty claims that are in Error, Rejected, or Suspended-Dealer status after they have been modified.

Submit a Warranty Claim

Submit a warranty claim.

Note: The Submit Warranty Claim function is available from the Edit/Create Warranty Claim, Quick Entry Warranty Claim, and Express Entry Warranty Claim pages for validated warranty claims.

Note: You must validate the warranty claim before you can submit it.

To submit a validated warranty claim:

n1

Click the Submit button.
Note: DBS displays the Submit Confirmation window.
Note: If a warranty claim has major errors, DBS sets the status to Error, and does not submit the warranty claim for processing. If the claim has minor errors that will not prevent you from submitting the claim, DBS displays the Submit Confirmation window with a warning message.

n2

Click the Yes button to submit the claim.

Tip

The Submit button is available for warranty claims that are in New, Open, or Warning status that have been validated.

Tip

The Submit button is only available for warranty claims that are in Error, Rejected, or Suspended-Dealer status after they have been modified and validated.

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