Edit or Create Warranty Claims Workflow
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*** Nissan Canada Inc. (NCI) recommends dealers create Warranty Claims in an NCI DBS certified dealer management system and then log into NCI DBS to review, validate and submit the claim to NCI. 
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Click a task in the diagram to navigate to the instructions to perform the task. After reviewing the instructions, use the Back arrow in the navigation bar to return to this workflow
Description
The diagram illustrates the workflow for creating and editing claims.
Related Workflows
The following workflows may have one or more tasks in common with the Manage Warranty Claims Workflow or View Warranty Claims Workflow.
Note: The View NSH function is available from the Edit/Create Warranty Claim, View Warranty Claim, Quick Entry Warranty Claim, and Express Entry Warranty Claim pages.
To view NSH (National Service History) for a warranty claim:
- At the bottom of the page, click the NSH button.
Note: The National Service History window opens. - Click Print to print the NSH report, or click Close to return to the previous screen.
- About Warranty Claims: What You Need to Know
- Access the Edit Warranty Claim Page
- Batch Validate a Warranty Claim
- Complete the Claim Information Section of a Claim
- Complete the Comments Section of a Claim
- Complete the Customer Section of a Claim
- Complete the Expenses Section of a Claim
- Complete the Operations Section of a Claim
- Complete the Summary Section of a Claim
- Edit or Create Warranty Claim Page Overview
- Look Up a Part
- Look Up an Operation Code
- Print a Warranty Claim
- Submit a Warranty Claim
- Use the Quick Jump Menu in a Warranty Claim
- Validate a Warranty Claim
- View Repair Order from Edit/Create Warranty Claim Page
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You can view NSH information regardless of the status of a claim. |
View NSH for a Warranty Claim
Note: The View NSH function is available from the Edit/Create Warranty Claim, View Warranty Claim, Quick Entry Warranty Claim, and Express Entry Warranty Claim pages.
To view the National Service History (NSH) for a warranty claim:
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At the bottom of the page, click the NSH button. |
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Click Print to print the NSH report, or click Close to return to the previous page. |
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You can view NSH information regardless of the status of a claim. |