Edit or Create Warranty Claim Workflow

Edit or Create Warranty Claims Workflow

*** Nissan Canada Inc. (NCI) recommends dealers create Warranty Claims in an NCI DBS certified dealer management system and then log into NCI DBS to review, validate and submit the claim to NCI.

Click a task in the diagram to navigate to the instructions to perform the task. After reviewing the instructions, use the Back arrow in the navigation bar to return to this workflow

Description

The diagram illustrates the workflow for creating and editing claims.

Related Workflows

The following workflows may have one or more tasks in common with the Manage Warranty Claims Workflow or View Warranty Claims Workflow.

Batch Validate a Warranty Claim

The Batch Validate function is available from the Edit/Create Warranty Claim, Express Entry Warranty Claim, and Quick Entry Warranty claim pages. This function sends the claim to the DBS batch-validate queue and validates the claim in the background; allowing you to proceed to the next claim.

To perform a batch validation on a warranty claim:

Access the desired warranty claim.
Note: See the Step by Step tab in full help to view the steps for accessing a warranty claim.
Once you have finished entering in all the information for a claim, click the Batch Validate button at the bottom of the screen from the Edit/Create Warranty Claim, Express Entry Warranty Claim, or the Quick Entry Warranty claim page.
Note: DBS sends this claim to the batch-validate queue and validates the claim in the background. The cursor automatically goes back to the Repair Order field at the top of the page for you to begin entering the next RO.

Batch Validate a Warranty Claim

To perform a batch validation on a warranty claim:

	If necessary, access the repair order. In the Repair Order field, type the appropriate RO number.
	In the Line Number field, type the appropriate line number.
	Click the Search icon. Note: DBS populates the page with data from the repair order. Review these fields and update them as needed before proceeding to the next step.
	Click the Batch Validate button. Note: DBS sends this claim to the batch-validate queue and validates the claim in the background. The cursor automatically goes back to the Repair Order field at the top of the page for you to begin entering the next RO.
	Repeat steps 1 - 4 until you have entered all ROs/line numbers.