Manage Warranty Claims Page Basics

To view the Manage Warranty Claims page:

Review the claim status information in the Claims Summary pane.
Note: The Claims Summary pane displays a count of the number of claims by claim status within the time period that you specify using the filter drop-down fields.
Note: Click here for instructions on filtering the Warranty Claims summary.
To view additional claims, click a page number or click the Previous or Next icons.
To view a specific page, in the Go to Page field, type a page number, and then click the Go button.
To sort the displayed information, click the arrow beside a column title.

To view error or warning information, move your cursor over the Error/Warn

icons.

A icon indicates that the claim has one or more errors and the claim cannot be submitted until the errors are corrected.
A icon indicates that the claim has one or more warnings but the claim may still be submitted.

Manage Warranty Claims Page Basics

Tip

A red circle icon on a row indicates that the warranty claim has an error associated with it. An orange circle icon on a row indicates that the warranty claim has a warning associated with it.

Tip

For additional assistance with warranty information, contact the Warranty Claims Help Desk: Nissan 1-800-258-7008 opt 7, Infiniti 1-800-933-3712 opt 7, NCI 1-866-297-1734

Manage Warranty Claims Page Basics

To view the Manage Warranty Claims page:

Review the claim status information in the Claims Summary pane.
Note: The Claims Summary pane displays a count of the number of claims by claim status within the time period that you specify using the filter drop-down fields.
Note: Click here for instructions on filtering the Warranty Claims summary.
To view additional claims, click a page number or click the Previous or Next icons.
To view a specific page, in the Go to Page field, type a page number, and then click the Go button.
To sort the displayed information, click the arrow beside a column title.

To view error or warning information, move your cursor over the Error/Warn

icons.

A icon indicates that the claim has one or more errors and the claim cannot be submitted until the errors are corrected.
A icon indicates that the claim has one or more warnings but the claim may still be submitted.

Tip

A red circle icon on a row indicates that the warranty claim has an error associated with it. An orange circle icon on a row indicates that the warranty claim has a warning associated with it.

Tip

For additional assistance with warranty information, contact the Warranty Claims Help Desk: Nissan 1-800-258-7008 opt 7, Infiniti 1-800-933-3712 opt 7, NCI 1-866-297-1734

Manage Warranty Claims Page Basics

To view the Manage Warranty Claims page:

Review the claim status information in the Claims Summary pane.
Note: The Claims Summary pane displays a count of the number of claims by claim status within the time period that you specify using the filter drop-down fields.

To view additional claims, click a page number or click the Previous or Next icons.

To view a specific page, in the Go to Page field, type a page number, and then click the Go button.

To sort the displayed information, click the arrow beside a column title.

To view error or warning information, move your cursor over the Error/Warn or icons.

A icon indicates that the claim has one or more errors and the claim cannot be submitted until the errors are corrected.
A icon indicates that the claim has one or more warnings but the claim may still be submitted.

Notes:

The RO (Repair Order) column displays the number of repair orders associated with the warranty claim.
The Line column indicates an RO job line.
The Serial column displays the last 8 characters of the VIN (Vehicle Identification Number) of the vehicle with which the warranty claim is associated.