View National Service History Page Overview
Purpose
Use the National Service History page to view and print National Service History (NSH) information for a vehicle.
Description
The content area of the National Service History page displays the following sections:
- Quick Jump menu - Appears on the left-hand side of the page. The Quick Jump menu allows you to jump from section to section without scrolling.
- National Service History - Indicates if the selected vehicle has open campaigns, technical service bulletins, service contracts, is under warranty, or has a branded title. This section provides links to other sections as applicable.
- Vehicle Detail - Provides important information about the selected vehicle, including the VIN (Vehicle Identification Number).
- Customer - Provides customer information, including the customer's name and location.
- Vehicle Options - Provides a list of options included with the vehicle, such as floor mats or splash guards.
- Open Campaign Information - Provides a list of open campaigns that apply to the selected vehicle.
- Technical Service Bulletin Information - Provides a list of technical service bulletins (TSBs) that apply to the vehicle.
- Warranty Coverage Information - Indicates the status of warranty coverage for the vehicle.
- Warranty Extensions/Customer Service Initiative - Indicates any warranty extensions for the vehicle including the warranty type, expiration date and expiration odometer mileage.
- Warranty Exclusion Information - Indicates any part number codes for which a warranty exclusion has been applied to the vehicle. For example: If a vehicle has a custom paint job, a warranty exclusion may apply for painted surfaces while the remaining vehicle warranties may still apply.
- Applied Remarks - Displays information about TSBs which have been found to be applicable to the vehicle, including start date and other comments.
- Service Contracts - Displays service contracts applied to the vehicle and their status.
- Repair Order Information - Displays repair order (RO) information for the vehicle with certified paint shop if exists.
- Warranty Information - Displays applicable warranty claim information for the vehicle.
Tasks
You can perform the following tasks on the View National Service History page. Depending on your user role, you may not be able to perform all tasks.
- Review National Service History Details
- Search for a New VIN from the View NSH Page
- Use the View NSH Quick Jump Menu
Workflows
One or more tasks in the following workflows are performed on the National Service History page.
