View Warranty Claim Page Overview
Purpose
Use the View Warranty Claim page to view decisions made on a warranty claim. On this page, you can also add a new claim line to a warranty claim and access the National Service History (NSH) page.
Note: You can access the View Warranty Claim page from the View Claim option in the Action menu on the Manage Warranty Claim page. The View Claim option is available only for claims that are in Submitted, Suspended-Region, Suspended-National, Denied, Approved, or Approved-Adjusted status. This option is not available for claims that are in New, Open, Error, Warning, Suspended-Dealer, or Rejected status. For these claims, you can open them in Edit mode.
Description
The content area of the View Warranty Claim page displays the following sections:
- Quick Jump menu - Appears on the left-hand side of the page. The Quick Jump menu allows you to jump from section to section without scrolling.
- Summary - Displays warranty claim data and the claims summary data such as claim status, VIN, odometer, Repair Order (RO) number, and so on. Also displays the total claim amount that was requested, determined, and adjusted. The requested, determined, and adjusted fields display only after a warranty claim has been processed. You cannot edit the information in these fields.
- Claims Detail Data - Displays sections of detailed data for the warranty claim, parts, operations, expenses, comments, customer, claim activity, and history.
Tasks
You can perform the following tasks on the View Warranty Claim page. Depending on your user role, you may not be able to perform all tasks.
Workflows
One or more tasks in the following workflows are performed on the View Warranty Claim page.
