About RDR: What You Need to Know

If a salesperson or F&I Manager does not display in the RDR drop-down lists, your system administrator needs to confirm that the user's Dealer Employee Number in your DMS EXACTLY matches the Dealer Employee Number in NNAnet.com and the Dealer Employee Number in Virtual Academy. If these numbers are not the same; surveys, incentives, system data, and other information will be affected.
Note: Updates to NNAnet.com are processed in a nightly batch. Updates to Virtual Academy and their sync to NNAnet.com can take up to 72 hours; therefore, changes made in NNAnet will show in DBS no earlier than the following business day.

Vehicle trades are done using OMS and the results are immediately reflected in OMS, but inventory updates into DBS only occur every 30 minutes. If you have completed a vehicle trade in OMS, this vehicle may not display in your vehicle inventory for up to 30 minutes; however, you can still RDR a vehicle that has been recently traded even if your DBS inventory does not yet show the vehicle. Please see the topic "RDR a Vehicle Not in Your Inventory Using Quick Entry RDR".

RDR's cannot be submitted to the Nissan Host after 10 PM Central time (except on Sales Close which extends the time to midnight Central time). RDRs submitted after 10 PM Central time will not be processed and you will need to resubmit them the following day. The Nissan Host will be back on line at 5 AM Central time for RDR submissions.