Unwind an RDR

Note: See the information at the bottom of this page for the unwind processing rules, processing results, and schedule.

To unwind or back out Retail Delivery Report (RDR) sales:

	Select a vehicle.
	Move your mouse pointer over the Action icon.
	From the Action menu, select Unwind RDR. Note: You can only unwind RDRs with a status of "Retailed", "Unwind Failed", or "Unwind Refused".
	From the confirmation window, click Unwind. Note: To cancel the unwind, click Cancel. Note: If the RDR was submitted more than 90 days ago, contact your regional office DOM or NNA to unwind the vehicle.
	From the drop-down list, select a reason for the unwind request.
	Click Unwind. Note: A message displays that the unwind is in progress as the data is transmitted to the Host system. The vehicle status on the RDR History page changes to "Unwind Pending" and DBS the information in the Unwind Reason/Date column. Unwinds are processed each night following the schedule below. The vehicle will be added back into dealer inventory on the next day if the unwind is successful.

You cannot unwind a vehicle on the same day an RDR is submitted for that vehicle.

Unwind Processing Rules

• Dealers can only unwind an RDR within 90 days of the vehicle sale date. After 90 days, only regional or national staff can unwind an RDR.
• You cannot unwind an RDR on the month end close date.
• An RDR that is unwound and is marked as "Unwind Pending" cannot be unwound again by the user.
• Any unwind requests that fail the overnight batch processing will be marked as "Unwind Failed". Users may immediately re-submit failed requests.

Unwind Processing Results

After DBS completes the unwind batch processing, DBS updates the information in the Status column on the RDR History page as follows:

• If the host accepted the unwind request, the status is "Unwound", the vehicle is returned to vehicle inventory, and the vehicle's location status is "Dealer Inventory".
• If the host rejected the unwind request, the status is "Unwind Rejected", the Unwind Reason / Date field shows the rejection message, and there is no change to vehicle inventory.
• If there is no response received from the mainframe, the status is "Unwind Failed". Dealers may immediately re-submit any request with this status.

Unwind Schedule

Unwinds must be processed according to a timed schedule.

2:30 AM to 10 PM (US Central Time):

• The unwind request processes during the overnight batch process.
• If an "Unwound" response is NOT received from the mainframe, the status of the unwind request changes to "Unwind Failed". Dealers may re-submit an unwind request for RDRs in "Unwind Failed" status.
• If the unwind request processes correctly, the status changes to either "Unwound" or "Unwind Rejected."
  • If the status is "Unwound", the vehicle is returned to vehicle inventory and the request is complete. 
  • If the status is "Unwind Rejected", the dealer may immediately perform another unwind request.
    

10 PM to 1:30 AM (US Central Time)

• RDRs submitted between the hours of 10 PM and 1:30 AM have missed the batch cycle for the current day and will be processed during the next overnight batch cycle. The RDR response would be received the following morning.
• Unwind requests received during this time are marked as "Unwind Pending" and cannot be re-submitted for processing until the original request has been processed.
• If the unwind request processes correctly, the status changes to either "Unwound" or "Unwind Rejected.
  • If the status is "Unwound", the vehicle is returned to vehicle inventory and the request is complete. 
  • If the status is "Unwind Rejected", the dealer may immediately perform another unwind request.
    

1:30 AM to 2:30 AM (US Central Time)

• The Unwind action is not available from 1:30 AM Central time to 2:30 AM Central time.
• Users will receive a pop-up message that the vehicle cannot be unwound at this time because the mainframe is unavailable.