Use the Contact Us page (available from the footer) to perform this task.
Note: The footer is a short menu that appears at the bottom of every page in the DBS application.
To contact the Help Desk by telephone during normal support hours:
- Users in the United States should dial 1-855-699-0747.
- Select a language option:
- To hear prompts in English, press 1.
- To hear prompts in Spanish, press 2.
- To hear prompts in French, press 3.
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- To leave a message after normal support hours, press 4.
Normal telephone support hours are:
- Monday through Friday 6:00 AM CT - 9:00 PM CT.
- Saturday 7:00 AM CT - 6:00 PM CT.
- Sunday 7:00 AM - 6:00 PM CT, pager support only.
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